Our commitment in plain language: We collect only what we need to operate your account. We store your data exclusively in the United States. We never sell, share, or trade your personal information. We never access your stored files unless legally compelled to do so.
1. Information We Collect
We collect the minimum information necessary to provide and maintain your account:
Account Information
- Email address
- Full name
- Password (stored as a one-way cryptographic hash — we cannot see your password)
- Billing state and ZIP code (for tax calculation)
Payment Information
- Payment transactions are processed by Square. We do not store your credit card number, CVV, or full card details on our servers.
- We retain invoice numbers, transaction IDs, and payment amounts for accounting purposes.
Your Files
- Files you upload to your storage account
- We do not access, scan, analyze, index, or read the contents of your files
- Files are encrypted at rest using AES 256-bit encryption
Technical Information
- Server access logs (IP address, timestamp, pages accessed) for security purposes
- These logs are retained for a limited period and used only for security monitoring
2. Information We Do NOT Collect
- We do not use tracking cookies or analytics software
- We do not collect browsing history or behavioral data
- We do not use advertising pixels or third-party trackers
- We do not build user profiles for marketing purposes
- We do not collect biometric data
3. How We Use Your Information
Your information is used solely for:
- Account management — creating and maintaining your account
- Service delivery — providing cloud storage services
- Billing — processing payments and generating invoices
- Communication — sending account-related notifications (renewal reminders, service alerts, security notices)
- Tax compliance — calculating and collecting applicable sales tax
- Security — detecting and preventing unauthorized access
4. Data Storage Location
All customer data is stored exclusively within the United States. StarrCommand does not operate, lease, or utilize any servers, data centers, backup facilities, or transfer points located outside of the United States. Your data never leaves the country.
5. Data Sharing
We do not sell, rent, trade, or voluntarily share your personal information with any third party.
The only circumstances under which we may disclose information are:
- Legal requirement — when compelled by valid US legal process (court order, subpoena, or search warrant)
- Payment processing — transaction data shared with Square solely for the purpose of processing your payment
- With your consent — if you explicitly authorize us to share specific information
We do not honor data requests from foreign governments or international agencies. All legal processes must originate from US courts.
6. Data Retention
- Active accounts — your data is retained for as long as your account is active and your subscription is current
- Suspended accounts — your data is retained for a maximum of 60 days following account suspension due to non-payment
- After 60 days — all account data, stored files, and personal information are permanently and irrecoverably deleted from our servers
- Invoice records — billing records are retained for accounting and tax compliance purposes even after account deletion
7. Data Security
We implement the following security measures to protect your information:
- AES 256-bit encryption for all stored files
- TLS encryption for all data transmitted between your device and our servers
- Passwords stored using bcrypt one-way hashing (we never store or see your plaintext password)
- 24/7 server monitoring and intrusion detection systems
- Redundant storage with automated backups
- Rate-limited login attempts to prevent brute force attacks
8. Your Rights
You have the right to:
- Access — view and download your stored files at any time
- Correction — update your account information
- Deletion — request deletion of your account and all associated data
- Export — download your data in standard formats
To exercise these rights, contact us at info@starrcommand.com.
9. Enterprise Accounts
For enterprise accounts, the account administrator manages sub-accounts and their data. The administrator may have access to usage information for accounts under their management. Individual sub-account users should be aware that their account is administered by their organization.
10. Children's Privacy
StarrCommand Services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has created an account, we will promptly delete it.
11. Email Communications
We send email only for account-related purposes:
- Subscription renewal reminders
- Account suspension and deletion notices
- Payment confirmation
- Security alerts
- Terms of Service or Privacy Policy updates
We do not send marketing emails, promotional offers, or newsletters. We do not share your email address with any third party for marketing purposes.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For material changes, we will notify you via email at least 30 days in advance.
13. Contact Us
For questions or concerns about this Privacy Policy or your personal data, contact us at:
StarrCommand Cloud Services
Email: info@starrcommand.com